GDPR Information

Last updated: August 2026

Our Commitment to Data Protection

Core Glacier Travel is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we handle your data.

Data Controller

Core Glacier Travel is the data controller for personal information collected through this website and our services. Our contact details are:

Core Glacier Travel
42 George Street
Edinburgh, EH2 2LR
United Kingdom

Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond within one month of receiving your request.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

  • When the data is no longer necessary for the purpose it was collected
  • When you withdraw consent (where consent was the legal basis)
  • When data has been unlawfully processed

Note: This right does not apply where we are required to retain data for legal or regulatory purposes.

Right to Restrict Processing

You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of your data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently make automated decisions of this nature.

Exercising Your Rights

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before processing your request. There is no fee for most requests, though we may charge a reasonable fee for manifestly unfounded or excessive requests.

Legal Bases for Processing

We process personal data under the following legal bases:

  • Contract: Processing necessary to perform our travel services
  • Legitimate Interests: Processing for business purposes that do not override your rights
  • Legal Obligation: Processing required by law
  • Consent: Processing based on your explicit agreement

Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: 3 years from last contact
  • Booking records: 7 years for legal and accounting purposes
  • Marketing preferences: Until you withdraw consent

International Data Transfers

When booking international travel, your data may be transferred outside the UK. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted data transmission
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF

Website: ico.org.uk

Updates

This page may be updated to reflect changes in our data processing practices or legal requirements. Please review it periodically.