Privacy Policy

Introduction

Core Glacier Travel ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website or services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, and postal address when you submit enquiries or booking requests
• Service Preferences: Travel preferences, selected services, and destination interests
• Technical Data: IP address, browser type, and pages visited for website analytics
• Communication Records: Correspondence between you and our team

How We Use Your Information

Your information is used to:

• Respond to your enquiries and provide requested travel services
• Communicate with you about bookings and travel arrangements
• Improve our website and services based on usage patterns
• Comply with legal obligations

Legal Basis for Processing

We process your data based on:

• Contractual necessity: To provide services you have requested
• Legitimate interests: To improve our services and communicate relevant information
• Consent: Where you have explicitly agreed to specific uses

Data Sharing

We may share your information with:

• Travel providers (airlines, hotels, tour operators) necessary to fulfil your booking
• Payment processors for secure transaction handling
• Legal authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We retain personal data for as long as necessary to provide services and comply with legal requirements. Enquiry data is typically retained for three years. Booking records are retained for seven years for legal and accounting purposes.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.

International Transfers

When you book international travel, your data may be transferred to countries outside the UK for the purpose of fulfilling your booking. We ensure appropriate safeguards are in place for such transfers.

Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:

Core Glacier Travel
42 George Street
Edinburgh, EH2 2LR
United Kingdom

[email protected]

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.